Career Opportunities


Cavignac & Associates is committed to hiring and developing the best workforce in our industry. We are dedicated to providing a working environment that allows each employee to have job satisfaction while at the same time meeting agency goals to provide the best service available to our clients. We wish to develop employees known for their skills, character, commitment and confidence, and we recognize the importance of each individual to the success of the company.

Cavignac & Associates offers a highly competitive salary and benefits package including fully paid health and dental insurance, profit-sharing, and bonuses. We are conveniently located in downtown San Diego near the train and trolley stations, and close to most bus lines. We are always interested in speaking with people committed to an insurance career. See below for current openings. Other opportunities may include positions in the Claims, Sales, Risk Control, Employee Benefits, and Surety Departments.

Please fill out the Employment Application and forward resumes and completed application to to support@cavignac.com.

 

CURRENT POSITIONS AVAILABLE

Commercial Account Manager

The Account Manager (AM) is a customer’s main contact person in the agency. The AM must become familiar with all of his/her clients and is responsible for service provided to the assigned customer accounts, ensuring that the client is well served.

ESSENTIAL DUTIES AND RESPONSIBILITIES

With minimal daily oversight:

  • Manage the new business and renewal process; review risk management surveys. Identify exposure to loss and advise client on appropriate coverages.
  • Develop marketing plan with Senior Account Manager and/or producer and insured. Complete submissions to market new and renewal accounts to insurance carriers. Prepare proposals, negotiate coverage terms and pricing. Work with underwriters to obtain additional information from clients.
  • Work with Loss Control, Claims Department and Carriers to address and resolve complex or significant risk control and claims issues.
  • Conduct contract and lease reviews to advise client on risk and compliance issues.
  • Maintain positive client and insurance company relationships.
  • Explain payment requirements to new and existing clients and provide past due follow-up.
  • Prepare for and conduct weekly HPT (High Performance Team) meetings.
  • Request new, renewal and endorsement transactions
    • Binders
    • Letters
    • Auto ID cards
    • Invoices
    • Finance Agreements
  • Endorsement Processing
    • Submit endorsement requests to insurance company
    • Process endorsement transactions
    • Issue auto ID cards
  • Billing and Cancellation Issues
    • Follow up on cancellation notices issued by companies/finance companies
    • Answer insured’s agency billing questions
    • Answer direct billing questions
    • Issue invoices
    • Process premium finance agreements
  • Reconcile Audits
    • Process audits and review for accuracy
  • Contract Review
    • Compare the insurance requirements to the coverages on the existing program.
    • Obtain quotes on coverages needed to comply with contract insurance requirements.

QUALIFICATIONS

  • College degree desirable
  • Must hold and maintain current California Property & Casualty License
  • Insurance designations highly desirable (CISR, CRIS, etc.)

Experience

  • Minimum 3-6 years progressively responsible Insurance Account Management experience

Knowledge, Skills, and Abilities

  • Excellent computer skills. Knowledge and proficiency in PC applications, including MS Office and other programs necessary to complete thorough analyses and reports.
  • Ability to learn and use Agency automation systems
  • Strong analytical skills and attention to detail
  • Team player and contributor. Excellent leadership skills (i.e. organizing, planning, problem-solving and decision making) necessary for effective management
  • Well developed and professional interpersonal skills; ability to interact effectively with people at all organizational levels of the Agency. Ability to handle confidential and sensitive information.
  • Strong communication skills, both written and verbal.
  • Minimal supervision needed
  • Strong project management skills including ability to establish an appropriate timeline and manage to deadlines.

Commercial Account Administrator

The Account Administrator provides support and assistance to their team, ensuring clients are well served. This position receives work directly from the SAM or AM.

The following is illustrative of the general activities of this position and does not reflect each and every task this position may undertake. Training and resources will be provided to assure the employee is able to accomplish what is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

With direct daily oversight;

Endorsement Processing

  • Submit endorsement requests to insurance company
  • Process endorsement transactions
  • Issue auto ID cards

Policy Processing

  • Process new and renewal policies (review policies to determine accuracy in issuance)
  • Final check of ReSource Pro’s processing

Process Certificates of Insurance

  • Process daily certificates
  • Backup for the Certificate Coordinator
  • Process renewal certificatesIn addition to the above core responsibilities, this individual may be called upon to provide the following support:

Billing and Cancellation Issues

  • Follow up on cancellation notices issued by companies/finance companies
  • Answer insured’s agency billing questions
  • Answer direct billing questions
  • Issue invoices
  • Process premium finance agreements

Administrative Follow-up

  • Order loss runs and motor vehicle reports as needed or requested
  • Assist Account Manager with preparation of new business and renewal surveys as needed
    • Prepare vehicle schedules
    • Prepare driver and equipment schedules
    • Coordinate final product with word processing
    • Complete final assembly for presentation

Reconcile Audits

  • Process audits and review for accuracy

Contract Review

  • Compare the insurance requirements to the coverages on the existing program.
  • Obtain quotes on coverages needed to comply with contract insurance requirements.

Account Manager Tasks

  • Renewal and New Business Process
    • Prepare renewal surveys and send applications to clients
    • Complete applications and prepare quotations for new or renewal coverage
    • Request and process new, renewal and endorsement transactions
      • Binders
      • Letters
      • Automobile ID cards
      • Invoices
      • Finance Agreements
    • Market new business and renewals as requested by AM
    • Prepare proposals

Serve as backup for the Director of First Impressions

Serve as backup for AMs and/or AAs when they are out of the office

QUALIFICATIONS

Education / Certifications

  • High school degree
  • College degree desirable
  • Must hold current California Property & Casualty license

Experience

  • Must have 3+ years of experience working in commercial insurance – agency setting preferred

Knowledge, Skills and Abilities

  • Excellent communication skills (both written and verbal)
  • Positive work ethic
  • Excellent interpersonal skills
  • Team player
  • Ability to focus on the task-at-hand and multi-task as needed
  • Ability to prioritize workload with rush requests
  • Ability to grasp complex issues and establish proactive solutions to assess those issues
  • Attention to detail and high-quality work
  • MS Word and MS Excel program competency
  • Commercial insurance knowledge (construction industry knowledge a plus)
  • Knowledge of standard insurance industry procedures

 

Account Manager – Employee Benefits Department

SUMMARY

Once a client becomes a customer of this agency, the Account Manager (AM) becomes that customer’s main contact person in the agency. The AM must become familiar with all of his/her clients and is responsible for seeing that the client is well served.

ESSENTIAL DUTIES AND RESPONSIBILITIES

‘Essential duties’ are those that an individual must be able to perform with or without reasonable accommodation. Account Manager will assume full responsibility for service of assigned customer accounts as follows:

  • Follow and participate in quarterly HPT updates of the Standard Operating procedures for the department.
  • For new business and renewals, AM will:
    • Complete Requests for Proposals (RFPs) and prepare quotations for new or renewal coverage
    • Prepare spreadsheets, presentations and proposals
    • Plan and conduct open enrollment meetings
    • Submit applications and forms to carriers
    • Terminate previous carriers within 15 days of new policy effective date
    • Audit enrollment 45 days after effective date
  • Receive and fax BOR letters to carriers.
  • Follow up with carrier to determine plan of benefits, rates, and terms of contract.
  • Set up client in EPIC.
  • Follow-up with client to introduce self, gather missing information and establish relationship.
  • Proactively contact clients four times per year for the purpose of checking-in and offering support and assistance as may be needed.
  • Peer-to-peer meal time once per year at mid-term of the policy year.
  • Respond to all client, insurance company or member inquiries immediately but not later than within 24 hours.
  • Inform or involve as necessary the Account Executive with “in-flight emergencies” as they occur.

QUALIFICATIONS


Education / Certifications

  • College degree desirable
  • Must hold current California Property & Casualty License
  • Five (5) to eight (8) years progressively responsible Insurance Account Management experience desired

Knowledge, Skills, and Abilities

  • Excellent computer skills with solid knowledge of Word and Excel
  • Team contributor
  • Attention to detail
  • Excellent leadership skills (i.e., organizing, planning, problem-solving and decision-making) necessary for effective management
  • Well developed and professional interpersonal skills; ability to interact effectively with people at all organizational levels of the agency
  • Ability to work in a team environment with a customer service focus
  • Strong communication skills, both written and verbal
  • Ability to handle confidential and sensitive information
  • Strong analytical skills with minimal supervision needed
  • Strong project management skills including ability to establish an appropriate timeline and manage to deadlines
  • Knowledge and proficiency in PC applications, including MS Office and other programs necessary to complete thorough analyses and reports. Solid understanding of Agency automation systems.

 

Account Administrator – Employee Benefits Department

SUMMARY

The Account Administrator (AA) position in the Employee Benefits Department assists the Account Manager (AM) with daily service activities for each client’s benefit offerings. The AA will be familiar with all of the AM’s clients and is responsible for seeing that the client is well served. It is mandatory that AA have solid knowledge of and adhere to the agency Standard Operating Procedures (SOP) manual. This individual must also hold a current California Life & Health License.

The following is illustrative of the general activities of this position and does not reflect each and every task this position may undertake.  Training and resources will be provided to assure the employee is able to accomplish what is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

‘Essential duties’ are those that an individual must be able to perform with or without reasonable accommodation.

  • Assume full responsibility for services of assigned customer accounts, including:
  • Assist with completion of RFP’s and prepare quotations for new or renewal coverage
  • Prepare open enrollment material and order supplies form carriers
  • Preparation of spreadsheets, presentations and proposals for new and renewal business
  • Prepare packages of material for open enrollment meetings and assist with meetings when requested
  • Handle open enrollment meetings as requested

Daily Duties

  • Process BOR letters
  • Follow up on BOR, get rates, plan summaries and renewal dates
    • Update EPIC and create new customer file
  • Process and follow up on new hire enrollment forms, request for coverage change and terminations
  • Assist AM on renewal and new business process taking responsibility for finalizing applicant information; transmit to carrier and attach in EPIC
  • Order supplies from carriers
  • Manage all claims
  • Manage billing discrepancies and delinquent premiums
  • Manage COBRA Administration questions and forms
  • Update client files in the paperless system
  • Respond to calls within 24 hours
  • Inform or involve the AM with “in-flight emergencies” as necessary, as they occur

QUALIFICATIONS
High school diploma or equivalent required

Education / Certifications

  • California Life/Health insurance license

Experience

  • 2+ years employee benefits insurance experience

Knowledge, Skills, and Abilities

  • Excellent computer skills and knowledge of MS Word and Excel
  • Must be able to create and troubleshoot basic formulas in Excel
  • COBRA knowledge
  • HIPAA knowledge
  • Public speaking ability
  • Strong attention to detail
  • Team player